On the latest episode of “Winning the Battle for Talent,” our team of J.D. Power Customer Service Advisory experts discuss “ghosting” when it comes to employment: What is it, who is doing it, why is it happening, and what can organizations do to address it?

Episode 10 features a discussion with:


-- Michael Vermillion, Senior Managing Director, Global Business Intelligence, J.D. Power

-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power

-- Ted Nardin, Sr. Consultant, Customer Service Advisory, J.D. Power and President, 5th Talent International

-- Jonathan Sutter, Senior Director, Travel & Hospitality, J.D. Power

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