Transitioning into Salesforce consulting is a natural career move for many professionals, particularly those who have worked with the platform within their previous organizations. But while it can be an exciting prospect, actually making the transition comes with no shortages of unique challenges. After all, when you’re on the customer’s side of the table, you don’t need to worry about addressing specific pain points or solving difficult questions. But what happens when the answers to those questions rest squarely on your shoulders?

In this episode of Transformation @ Work, we examine what goes into the transition from Salesforce customer to consultant, and hear the stories of some established Gerent leaders who made the switch successfully.

Key Insights
02:48: Why April and Cheryl decided to transition into Salesforce consulting
07:09: Advice on positioning your industry-specific skills when interviewing for Salesforce-centric positions
10:45: Leveraging Trailhead to develop necessary technical skills for success in the Salesforce ecosystem
12:06: Examining the mindshift necessary to shift your perspective from “customer” to “consultant”
12:58: How previous experience as a customer can prove to be a powerful differentiator when it comes to consulting
17:27: Advice for professionals who might want to make the leap into Salesforce consulting

Guest Bios
April Bollwage
Senior Director, Education (Recruiting, Admissions, & International), Gerent
April Bollwage is an impassioned education leader with 20+ years operational and admissions experience in for-profit education, higher education and state-funded nonprofit training programs. April prides herself on creating collaborative team environments that use technology to unite and empower people of varying perspectives. She specializes in enrollment management, strategic operations, mentorship, data analysis, and Student 360 experience. April is a certified Salesforce Administrator, Education Cloud Consultant, and Business Analyst.

Cheryl Gibson
Senior Director, Healthcare & Life Sciences (Payers), Gerent
Cheryl Gibson is a tenured healthcare professional and Salesforce solution leader who excels in translating business processes into high-value technical solutions. With nearly three decades of industry experience — 10 of which were dedicated to directing the strategy, design, and implementation of complex projects in the Salesforce ecosystem — Cheryl is well-equipped to help Gerent’s payer clients overcome hurdles and achieve their ideal future state.

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