TOPcast

TOPcast

Por: TOPdesk
Our people make the difference! TOPcast episodes feature experts and peers in the IT Service Management world to share new trends, insights and best practices. Powered by TOPdesk, your guides to service excellence!
19 episodios disponibles

Latest episodes of the podcast TOPcast

Bonus - ITAM and knowledge management with Roots Canada 19/05/2022
S2: E08 - Journey to the TOP: Wolter Smit 04/05/2021
S2: E07 - Knowledge Management: Work Smarter, Not Harder 20/04/2021
S2: E06 - Customer Stories: Laurie Morrow 06/04/2021
S2: E05 - Improving Virtual Interaction 23/03/2021
S2: E04 - Customer Stories: Tom Wearing 22/02/2021
S2: E03 - Rekindle Collaboration 08/02/2021
S2: E02 - Sustainable Self-Service 26/01/2021
S2: E01 - Customer Stories: Forward thinking for 2021 12/01/2021
S1: E10 - Maximize Self Service, Minimize Walk-ups 18/08/2020
S1: E9 - ServiceDesk Leadership: Empowering your Team 04/08/2020
S1: E8 – Hybrid and Agile Working: Adjusting to the New Norm 21/07/2020
S1: E7 - Leveraging Metrics to Benefit the Customer 07/07/2020
S1: E6 - Post-COVID Digital Transformation Opportunities 23/06/2020
S1: E5 - Enterprise Service Management: Breaking Down Departmental Barriers 09/06/2020
S1: E4 - Cultural Change? Fear not! 26/05/2020
S1: E3 - ITSM: Customer Experience is Key 11/05/2020
S1: E2 - Hybrid Working: Smarter Remote Management 28/04/2020
S1: E1 - Shift Left: Doing More with Less 13/04/2020
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