128 - [MARKETING] A Good Apology Goes A Long Way

18/02/2020 5 min Episodio 128

Listen "128 - [MARKETING] A Good Apology Goes A Long Way"

Episode Synopsis

When you make a mistake do you apologise immediately? It can feel quite confronting, can't it? Sometimes we make excuses so as to not put the blame on us. But this could make things worse. Here's a story I have about a referral I gave to my client. There's an important lesson here...

More episodes of the podcast Toolbox Talk