Listen "128 - [MARKETING] A Good Apology Goes A Long Way"
Episode Synopsis
When you make a mistake do you apologise immediately? It can feel quite confronting, can't it? Sometimes we make excuses so as to not put the blame on us. But this could make things worse. Here's a story I have about a referral I gave to my client. There's an important lesson here...
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ZARZA We are Zarza, the prestigious firm behind major projects in information technology.