Ticket Volume - IT Podcast

Por: InvGate
News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!
114 episodios disponibles

Latest episodes of the podcast Ticket Volume - IT Podcast

102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas 24/10/2025
101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore 19/08/2025
100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far 15/05/2025
99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management 20/03/2025
98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD 06/03/2025
97. What Organizational Governance Really is: Insights From Valence Howden 20/02/2025
96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics 06/02/2025
95. The Road to Zero Incidents: John Gordon on Preventative Incident Management 23/01/2025
94. Optimizing Service Management for higher education: Insights with Vicki Rogers 09/01/2025
93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark 26/12/2024
92. Customer Experience And Emotional Intelligence: Key Insights and Strategies 12/12/2024
91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto 28/11/2024
90. Building a Service Management Office: Lessons from JAMF's Journey on Ticket Volume Podcast 14/11/2024
89. Rethinking ITSM: Ken Gonzalez on Organizational Capabilities, Customer-Centricity and Growth 31/10/2024
88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson 17/10/2024
87. Exploring Mental Health in Tech: Insights with Dr. Torres, Aileen Day, and Emily Hubbard 13/09/2024
86. Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg 29/08/2024
85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley 15/08/2024
84. Sustainable IT & Enviromental, Social and Governance: Insights with Dr. Tuuli Bell 01/08/2024
83. Revolutionizing ITSM with AI: Insights & Innovations with Daniel Ciolek 18/07/2024
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