ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Industry Insight: Managing Patient Concerns"
Episode Synopsis
Listen in as Rick and Scott discuss how to manage the situation when a patient has a complaint or concern! They share tips to keep the patient calm, how to avoid the situation from escalating, and a few solutions to try. They also chat about how to handle a negative review and what can be done to resolve the situation. Just remember, say Thank You!
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