This Week in Enterprise Tech, Week 13Spring means trade show season in tech, and both Amalgam Insights’ Hyoun Park and the DX Institute’s Charles Araujo have been on the road in recent weeks. In Week 13 of This Week in Enterprise Tech, Hyoun and Charles break down the key announcements from ServiceNow Knowledge, Boomi World, and Red Hat Summit, along with taking a look at ServiceNow Knowledge 2024ServiceNow made a number of announcements at its Knowledge 2024 conference last week, including new generative AI capabilities in Now Assist and a partnership with Genesys. Charles and Hyoun dig into the ramifications.https://www.servicenow.com/company/media/press-room/now-platform-innovations-knowledge-24.htmlBoomi World 2024Boomi made some key acquisitions from APIIDA, and is moving beyond traditional integration to include AI API management and data management. What do Hyoun and Charles make of Boomi’s new strategic direction?https://www.businesswire.com/news/home/20240508488304/en/ Red Hat Summit 2024Red Hat has expanded to Oracle Cloud, made improvements to Ansible, and partnered with Elastic to manage retrieval augmented generation. Hyoun and Charles consider Red Hat’s focus on practical AI.https://www.redhat.com/en/about/press-releases/red-hat-extends-mission-critical-automation-customers-across-hybrid-cloudBurnout: Squandering AI Engineer TalentCNBC recently published an article on AI engineer burnout. Charles and Hyoun assess what’s really going on, how executives are focused on achieving feature parity with competitors instead of building AI solutions that support business goals, how this is causing a morale crisis among AI engineers, and how this is going to hamper companies’ AI innovation plans.https://www.cnbc.com/2024/05/03/ai-engineers-face-burnout-as-rat-race-to-stay-competitive-hits-tech.htmlCrushed: Apple Reinforces AI ApprehensionFinally, everyone is talking about Apple’s misfire on their new iPad ad - prevailingly perceived as celebrating the destruction of human creativity rather than enabling it in electronic form. What does this say about how enterprises need to handle AI?https://www.theverge.com/2024/5/9/24153113/apple-ipad-ad-crushing-apology This Week In Enterprise Tech is hosted by: Charles Araujo of The DX Report and Hyoun Park of Amalgam Insights

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