In this inspiring episode of "Think Big with Dan & Qasim," hosts Dan Melnick and Qasim Masud sit down with a true visionary in the fitness industry, Jon Brady, the President of Midtown Athletic Club. Hailing from New Zealand, Jon shares his remarkable journey and how he successfully utilizes key customer service strategies to elevate Midtown Athletic Club into a top-tier, U.S. based gym chain.Join us as we dive into Jon's innovative approach to customer service, which has revolutionized the way gyms operate in the highly competitive fitness landscape. Learn about the values and principles that Jon instills in his team to create a welcoming and member-centric atmosphere that sets Midtown Athletic Club apart.Through Jon's expertise and leadership, he has managed to foster a thriving community within Midtown, where members feel valued, motivated, and supported on their fitness journeys. Discover the secrets behind his outstanding ability to connect with members and tailor services to meet their unique needs and preferences.Throughout the episode, Dan and Qasim delve into Jon's experiences, challenges, and successes, providing valuable insights and actionable takeaways for entrepreneurs, business leaders, and fitness enthusiasts alike. Whether you're an aspiring gym owner or simply passionate about delivering exceptional customer experiences, this episode offers a wealth of knowledge to help you think big and achieve greatness in your endeavors.Tune in to "Think Big with Dan & Qasim" and get ready to be inspired by Jon Brady's remarkable story of using customer service as the cornerstone of Midtown Athletic Club's extraordinary success. Don't miss this chance to learn from a true industry leader and gain the tools you need to take your business to new heights!

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