In this episode, Apa and I have the pleasure of interviewing the inspirational Gitanjali Ponnappa, a Partner at EY for Business Transformation and leader of the EY Innovation Hubs known as wavespace. Gitanjali brings a wealth of experience and insights into the importance of human-centered approaches in driving change and innovation within organizations.

Tune in as we delve into the following key points:

🌟 **Human-Centered Innovation:** Discover why prioritizing human-centered thinking is crucial for driving meaningful change and innovation within organizations.

🤝 **The Role of Facilitation:** Explore how facilitation plays a pivotal role in driving outcomes and effectively communicates the importance of human-centered thinking to decision-makers.

🔍 **Generalist vs. Specialist:** Join the debate on whether it's better to be a generalist or have topic expertise as a facilitator, and understand the significance of having a deep understanding of the business context.

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