Incompetence or Scam? Newegg fails at the worst time. Also, Twitter takes steps to clean up the platform and Sony’s bold audio experiment could enable new AR experiences.

The X
21/02/2022 53 min Temporada 5 Episodio 59
Incompetence or Scam? Newegg fails at the worst time. Also, Twitter takes steps to clean up the platform and Sony’s bold audio experiment could enable new AR experiences.

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Episode Synopsis

Bryan and Demetrius cover Newegg’s high profile customer service failure with a well-known YouTuber who also happens to be an outspoken consumer-rights activist. The guys get into the whole saga, how it reflects issues with customer service across the industry, and how poor implementation of automation is part of the issue. The guys also discuss Twitter’s latest efforts to clean up the platform and how Sony’s experimental true-wireless buds seem a bit crazy, but could also play a role in immersive new Augmented Reality experiences.

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