We live in a world of convenience—automated systems, online leasing, chatbots, and self-guided tours. But is all this tech making us forget the power of a simple “hello” and a human smile? In this episode of THE TURNOVER, we dig deep into the growing gap between technology and personal interaction in the multifamily industry. As innovation moves forward, is customer service being left behind?The hosts take an honest, eye-opening look at how the rise of digital tools is transforming customer expectations, reshaping leasing experiences, and challenging on-site teams. From generational shifts to communication breakdowns, they ask the tough questions about what renters really want—and how the industry must evolve to meet them. If you've ever felt the tension between speed and service, convenience and connection, this episode is for you.Here’s what you’ll hear in this episode:- Why is the growing use of tech causing a decline in personal customer service in multifamily?- What shifting expectations mean for how leasing teams should engage with today’s renters- The younger generation is tech-savvy but often lacks basic interpersonal skills crucial for in-person service- How the industry can train and equip teams to strike the right balance between tech and human touch👉 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!#Multifamily #CustomerService #TechVsHuman #ServiceTrends #MultifamilyPodcast #GenerationalChange #OnlineLeasing #InterpersonalSkills #PropTech #TurnoverPodcast

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