Listen "Building a Premium Tradesmen Brand Through Innovation and Customer Feedback With David Kestner"
Episode Synopsis
David Kestner is the Vice President of Marketing and E-commerce of Diamondback Toolbelts, a leading manufacturer of premium modular tool belts, vests, and work gear for tradespeople. Known for his customer-centric approach to scaling brand growth, David has held senior roles in digital marketing and e-commerce, including at ALPEN Storage and SpotTrot. At Diamondback, he leads strategies to grow online sales and drive brand visibility. He holds a master’s degree from the University of Kentucky in sports administration.In this episode…Building a premium brand for hardworking tradespeople takes more than quality materials. It demands constant innovation, close attention to customer feedback, and smart marketing to reach the right audience. How does a niche tool belt company turn these principles into rapid growth and industry recognition?According to David Kestner, a marketing and e-commerce leader, success comes from combining customer-driven product development with disciplined digital strategy. He highlights how Diamondback relies on input from real tradespeople to design ergonomic and modular belts and vests that outperform traditional leather gear. By focusing on authentic user-generated content and community engagement, the company built trust without relying on paid influencers. Careful tracking of metrics, such as the marketing efficiency ratio, allowed the team to scale ad spend intelligently, ensuring steady growth while maintaining profitability. Diamondback’s commitment to continuous product launches and responding to feedback keeps customers engaged and returning.In this episode of Truth About Social Ads, host Jason Smith sits down with David Kestner, Vice President of Marketing and E-commerce of Diamondback Toolbelts, to talk about building a premium tradesmen brand through innovation and customer feedback. They discuss how user-generated content fuels marketing success, why focusing on marketing efficiency over return on ad spend drives growth, and the importance of constant product innovation.
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.