Unfiltered Feedback - Getting the Information You Need

The Treasury Update Podcast
22/07/2024 17 min
Unfiltered Feedback - Getting the Information You Need

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Episode Synopsis

In today's episode of the Treasury Update Podcast, Doug Hartsema from The Hartsema Group discusses the importance of unfiltered feedback for banks and payment firms. He explains how transforming customers into advisors can have a significant impact and highlights the critical differences between customer and advisor voices. He also reads through examples of key customer quotes and discusses their meanings. 

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