What we say is a reflection of what we think, and as clinical counselors will tell you, what we think will dictate how we act. So, how we act will of course dictate success. 
Following this logic, words are very powerful factors in our success.  But do we pay attention to those words?  We tend to be concerned about what we say as it affects others, but what about the effect on ourselves?
What we say is often said without thinking of their potential consequences.  They can be seen as excuses or statements of desperation, or they can be simply things we say when nothing else seems to fit. But all of them can have a negative impact on us and our work, so Tim and Steve share specific examples and how to avoid them.
Tim and Steve talk more about:

Encouraging new thought processes
Rephrasing the things we say
And more…

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