ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
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Listen "Client Experience: It’s what they feel, not what we do! – [Best of The Tim Faller Show]"
Episode Synopsis
On this episode of the Tim Faller Show, Tim and Steve discuss the client experience and how to turn clients into raving fans. The client experience is all about how the client feels and not what you do. Tim differentiates the customer service a company provides from how clients perceive that service. Not only do salespeople have a major role in the client experience, but the production team and lead carpenter do as well.
Tim and Steve talk more about…
Establishing a client experience vision statement
The importance of a pre-construction meeting in providing an excellent client experience
And more…
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