The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Por: Intercom

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
484 episodios disponibles

Latest episodes of the podcast The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Mostrando página 8 de 25

Algolia’s Sarah Dayan on what sets a staff plus engineer apart 18/08/2022
UserTesting’s Janelle Estes on using human insight to create memorable experiences 11/08/2022
Let's talk principles: From technical conservatism to connected, modular systems 04/08/2022
Sanj Bhayro on creating the right foundation to help businesses scale 28/07/2022
Three million downloads and counting: Inside Intercom reaches a podcasting milestone 21/07/2022
Stripe’s James Dyett on a customer-first approach to sales 14/07/2022
Stark’s CEO Cat Noone on designing accessible products 07/07/2022
Form specialist Caroline Jarrett on designing surveys that work 30/06/2022
G2's CMO Amanda Malko on the latest trends in software buying 23/06/2022
Pride 2022: Being out and bringing people in 16/06/2022
Intercom’s product principles: Back to the basics 09/06/2022
Customer Experience author Elizabeth Dixon on the CX that makes an impact 02/06/2022
Intercom on Product: Facing the tech slowdown 26/05/2022
2022 CS Benchmark: How support quality impacts businesses 19/05/2022
Rewind: Slack’s Ali Rayl on supporting millions of daily active users 12/05/2022
Let's talk principles: Exploring how we build product at Intercom 05/05/2022
HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel 28/04/2022
Dialling it up: The evolution of phone support 21/04/2022
Rewind: Shopify’s Hana Abaza on sales and marketing 14/04/2022
Oracle’s Catherine Blackmore on the evolution of customer success 07/04/2022
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