Jeff Gardner, Director of Customer Support at Intercom

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
09/02/2017 25 min
Jeff Gardner, Director of Customer Support at Intercom

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Episode Synopsis


Nearly five years ago Jeff Gardner became Intercom's first customer support hire. Today he manages a team of 50+, who are handling more than 25,000 customer conversations a month. In a chat with Intercom's Adam Risman, he explains how to keep your customer support personal as you scale.

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