How to run less software, featuring Intercom's Rich Archbold

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
19/04/2018 30 min
How to run less software, featuring Intercom's Rich Archbold

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Episode Synopsis


In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software push against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich Archbold, Senior Director of Engineering at Intercom, explains all.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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