Bob Moesta on unpacking customer motivations

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
17/05/2018 34 min
Bob Moesta on unpacking customer motivations

Listen "Bob Moesta on unpacking customer motivations"

Descargar episodio

Episode Synopsis


Bob Moesta, President and CEO of The Re-Wired Group and a pioneer of the Jobs-to-be-Done framework, has helped develop more than 3,500 products and services. Intercom co-founder Des Traynor welcomes him back to the podcast to talk about how we can continue getting better at unpacking customer motivations.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

More episodes of the podcast The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Fin Conversations Ep5: End of Year Review 2025 19/12/2025
Introducing Fin Meetups: Conversations with AI Leaders 03/12/2025
Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX 14/11/2025
Building trust in AI, one conversation at a time 05/11/2025
Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle 31/10/2025
Live from Pioneer: AI is a long overdue promotion for customer service 22/10/2025
Live from Pioneer: AI is handling complexity we never thought it could 16/10/2025
Fin Conversations Ep4: Fin Procedures in practice 15/10/2025
Inside Pioneer 2025: Exploring what's next for customer experience 09/10/2025
Smooth scaling: How Intercom manages 500+ product launches a year 25/09/2025
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA