Joseph Michelli, PhD - Moving from Customer Service to a Customer Experience

The Teamwork Advantage a Gregg Gregory Podcast
14/03/2022 46 min Episodio 77
Joseph Michelli, PhD - Moving from Customer Service to a Customer Experience

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Episode Synopsis


Highly sought after by Fortune 500 companies, Dr. Joseph Michelli has written books on some of the best service providers including Pikes Place Fish Market, Starbucks, Zappos, The Ritz Carlton, and Airbnb.Today, Customer Experience goes well beyond simply providing service. In this energetic and informative episode, Joseph talks about how the service model has changed the customer’s experience. He talks about how the service model has been turned upside-down during the pandemic.Strap yourself in as Gregg and Joseph discuss the ideas of building and leading a dynamic service team!

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