The Syndeo Podcast

The Syndeo Podcast

Por: Oliver Lennon
The Syndeo Podcast, hosted by Oliver Lennon delves deep into all things Conversational AI with some of the sharpest brains from the most innovative companies in the world of Customer Experience (CX). These are not a series of interviews, but conversations – a regular discourse designed to provoke, educate and enlighten business professionals with insights, learning and guidance on leveraging conversational AI to deliver meaningful CX.

Music by chillmore from Pixabay
23 episodios disponibles

Latest episodes of the podcast The Syndeo Podcast

E23: The Human Touch: Jacqui Turner on Customer Experience, Training, and Brand Loyalty 20/11/2024
E22: Transforming Customer Experience Through AI: Twilio’s Isabelle Staub on Automation, Hyper-Personalization and CPaaS Innovation 06/11/2024
E21: Unpacking AI's Evolution in Finance and Beyond: Insights with Dr. Michael Kollo 23/10/2024
E20: Reimagining Customer Experience and the Future of BPO: AI, Voice and Beyond with Ray McDiarmid 09/10/2024
E19: Exploring the AI Revolution in CX: A Conversation with Simon Kriss 25/09/2024
E18: AI, Analytics and the Future of Customer Experience with Bruce Pollock 11/09/2024
E17: AI for Wellbeing: Insights from Tech Entrepreneur Naomh McElhatton 28/08/2024
E16: Navigating AI's Phases of Adoption and its Future Impact with Chris Gillen - Part 2 14/08/2024
E15: Enhancing Brand Loyalty and Customer Experience with Chris Gillen - Part 1 31/07/2024
E14: Revolutionising CX and EX: A Conversation with Karin Aalberts, Orange Business 17/07/2024
E13: Transforming Customer Experience with AI: Insights from Alok Kulkarni 03/07/2024
E12: CX Past, Present and Future: A Conversation with Paula Kennedy Garcia 19/06/2024
E11: Conversational AI: Transformations and Challenges with Marina Ashurkina 10/01/2024
E10: Exploring Conversational AI’s evolution and impact: A conversation with expert Mike McTear 06/12/2023
E9: The impact of Generative AI in customer service: a Google perspective with John Lush 19/09/2023
E8: Crafting conversations: a deep dive into Conversational design with Nat Walker, Vodafone 15/08/2023
E7: The Next Six Weeks, Six Months and Six Years: Exploring Large Language Models (LLMs) with Verint Experts 20/07/2023
E6: The AI Awakening: LLMs, Conversational AI, and Exploring the Frontiers of Co-Bots with Evan Kirstel 20/06/2023
E5: The Engagement Capacity Gap and leveraging Conversational AI and LLMs for improved CX with Matt Pyke 30/05/2023
E4: Applying Conversational AI in the world of sales. And the maze of related technologies 02/05/2023
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