Send us a textIn the premiere episode of The Identient Podcast, Steve Tout sits down with Mark Settle, a seven-time CIO and author of Truth from the Trenches, to explore the dual-edged power of metrics in IT leadership. Mark shares how metrics, when mismanaged, become "loaded weapons" that create unintended consequences—but when designed thoughtfully, they drive alignment, continuous improvement, and strategic impact. They delve into fostering security culture, balancing operational excellence with strategic initiatives, and avoiding the pitfalls of typecasting. Tune in for actionable insights that redefine how CIOs and CISOs approach Identity and Access Management and IT leadership.Key TakeawaysCIOs must design metrics that align with business goalsBehavioral metrics can lead to unanticipated consequencesA culture of continuous improvement is essential for IT successSecurity culture starts within the IT organizationAggregate metrics can obscure individual contributionsCIOs need to balance operational efficiency with strategic initiativesUnderstanding customer perspectives is crucial for effective IT managementExpectations for IT performance are continually risingMetrics should evolve with changing business conditionsBuilding relationships across departments enhances IT effectivenessStreet credibility increases with hands-on involvementEcho chambers can help assess team alignmentCultural alignment is crucial for cybersecurity initiativesCIOs play a vital role in cybersecurity budgetingRisk profiles dictate cybersecurity prioritiesA Chief Identity Officer may not be necessarySelf-assessment is key for tech leaders' successTechnical skills may atrophy in leadership rolesAccountability is essential for team moraleLearning from failures can drive personal growthEpisode ChaptersIntroduction to the ConversationThe Role of Metrics in IT ManagementDynamic Metrics and Behavioral ChangeCreating a Culture of Continuous ImprovementThe Importance of Security CultureBalancing Business Value and Employee SatisfactionPolitical Skills for CIOsBuilding Relationships and Understanding NeedsNavigating the Echo Chamber: Internal vs External PerspectivesManaging Identity and Access Management (IAM) at OktaCultural Alignment and Support in CybersecurityThe Role of CIOs in Cybersecurity BudgetingThe Case for a Chief Identity OfficerSelf-Assessment for Tech Leaders: Avoiding TypecastingLearning from Failures: The Importance of AccountabilityFor show notes and more episodes, visit www.identient.ai/podcast 

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