In today’s rapidly evolving healthcare landscape, health system CEOs have dozens of priorities on their plate—often simultaneously. While strategy leaders often work closely with their own CEOs, we wanted to bring you in the room to hear what CEOs from around the country are talking about and how they are grappling with their top priorities. Our inaugural audio episode of Heard Around the C-Suite dives into these challenges, recapping key insights from recent CEO discussions at The Health Management Academy’s CEO Forum and Horizon 2030 CEO Summit.Listen in as Jerome Pagani, Executive Director of Strategy Catalyst, and Anika Rasheed, Strategy Catalyst Analyst, break down key themes from conversations with our resident experts and event attendees Robin Brand, Vice President of Member Insights, and Rebecca Akabas, Senior Director of Member Development.Key TakeawaysEpic and Innovation Constraints: CEOs recognize Epic’s importance but also voice frustration over the slow pace of updates, which limits agility. CEOs are exploring ways to adapt without overburdening their teams or compromising patient care by finding solutions that can be easily integrated and show immediate financial returns.AI’s Impact on Workforce Efficiency and Care Delivery Gaps: AI applications, like those demonstrated by Hippocratic AI, show promise in managing routine tasks, freeing clinical staff for more complex patient care. Still, there’s recognition that the human touch remains important.Value-Based Care and Physician Compensation Models: While some health systems are advancing in value-based care, others remain heavily tied to fee-for-service models. Leaders are continuing to discuss how to realign physician incentives in either model to drive meaningful change.Addressing Burnout with Technology: CEOs are focused on solutions that deliver immediate ROI without further straining already exhausted teams. The focus is on “plug-and-play” tools that integrate seamlessly into existing workflows.Learning from Consumer-Driven Industries: Health systems can gain valuable insights from consumer-driven sectors. Leaders at WellSpan and CLEAR demonstrated how establishing specialized teams and building adaptable platforms enable health systems to manage risks, drive innovation, and scale successful solutions organization-wide.

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