In this episode Roshan engages with Shashank Avdhani, Co-founder of Alyve Health, an insurtech startup. The conversation uncovers the intricacies of the Indian health insurance landscape, focusing on customer-centric products, under coverage issues, and the impact of COVID-19. Shashank discusses his transition from consulting to founding Alyve, emphasizing collaboration with incumbents and navigating regulatory complexities. The episode also examines the role of regulatory bodies like the IRDA, the necessity for specialized licenses, and the prospects for reducing GST on health plans.
00:00 Introduction 01:17 Shashank's Background and Founding Journey02:29 Understanding the Health Insurance Market03:34 Customer Experience in Insurance05:10 The Problem of Under Coverage16:45 Comparing Global Healthcare Systems24:27 Building a Customer-Centric Product26:42 Collaborating with Incumbents39:06 Managing Customer Experience46:55 User-Centric Network Philosophy47:16 Challenges in Insurance Alignment47:59 Inpatient vs. Outpatient Worlds48:43 Technological Integrations and Claims Processing49:50 Health Claims Exchange Explained54:41 Billing Code Harmonization01:01:57 Platform Business Insights01:07:08 Navigating Regulatory Landscape01:18:47 Growth Strategies and Market Expansion01:27:00 Startup Challenges and Sustainability01:33:51 Recommended Reads and Podcasts
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