Mark Abraham, leader of BCG’s Marketing, Sales & Pricing practice in North America, explains how organizations can combine the physical and digital to create powerful customer experiences. As co-author of the new book Personalized: Customer Strategy in the Age of AI, Abraham explains that few actually hit the mark—wasting resources and leaving customers disappointed. Learn More: Mark Abraham: https://on.bcg.com/3NdACFc Read Personalized: Customer Strategy in the Age of AI: https://on.bcg.com/3zVUEAN BCG on Personalization: https://on.bcg.com/4eRv1QK CEO Moments of Truth: https://on.bcg.com/TSWMoT This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

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