Whilst bricks and mortar retail stores have traditionally been the focus of customer service, with consumers increasingly shopping online, what happens when things go wrong? Join The Shop Flaw host Timothy and Nicole Al Rais of @nicoletalksfashion, who shares her shocking experience with Selfridges online. Having spent in excess of £1000 only to receive an empty box in the post, @namednicole took to Titkok to expess her disatisfaction and the #selfridgesscam viral moment was born... Listen to the story in full here, told exclusively to The Shop Flaw for the first time.

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