Ignoring bad news

The Press Room from Deloitte Insights
17/11/2015 18 min
Ignoring bad news

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Episode Synopsis

Whether and how to report bad news is a constant issue in organizations, with employees agonizing over the consequences. Tanya Ott spoke to Deloitte's Mark Cotteleer and Timothy Murphy about how a framework—the message, messenger, and masses—can help organizations understand human biases to better communicate negative messages.

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