AI and the journey to a successful consumer care experience

The Power of Digital Policy
13/05/2022 30 min Temporada 3 Episodio 8
AI and the journey to a successful consumer care experience

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Episode Synopsis

Artificial intelligence revolutionizes everything from the product itself to the consumer experience in many different industries. What we're seeing is an explosion in intelligent virtual assistants (IVAs) using natural language processing. To help us break down the business case for AI in consumer care and when and how to employ IVAs, we're joined by Kathy Sobus. 

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