If the themes in these podcasts resonate, and you sense your mid-level managers could benefit from deeper reflection and peer exchange, consider joining our monthly online community. Hosted by Roddy Millar, it’s a relaxed yet purposeful space where leadership challenges are unpacked with insight and camaraderie. Each session offers structure without rigidity, and conversation without jargon. To learn more or explore joining, drop us a line at: [email protected]__________________________________________In this episode of The Power Between by Ideas for Leaders, host Roddy Millar speaks with Isaac Getz and Laurent Marbacher, co-authors of book “The Caring Company”. Isaac is a Speaker & Professor at ESCP Business School and Laurent is Founder of Esprit d'Entreprise. Together, they share insights from their five-year global study of companies that succeed by showing unconditional care to employees, customers, suppliers, and communities. They explain how this caring mindset builds trust, supports innovation, and helps companies thrive even in tough times.Isaac Getz and Laurent Marbacher share ideas from their book “The Caring Company”, which looks at how businesses can succeed by showing real care. They explain how treating people with respect and kindness, without expecting anything in return, helps companies grow and build trust. They give examples of leaders and teams that create strong relationships with employees, customers, and communities. Isaac and Laurent show how this caring approach leads to better performance, loyalty, and lasting impact.Key Topics:The Meaning of Care: How treating employees, customers, and suppliers like friends builds trust and long-term success.Unconditional Relationships: Why doing good without expecting a return creates stronger companies and communities.The Role of Managers: How middle managers help bring caring values into daily work and support real change.Removing Barriers: Why cutting unhelpful rules and measures lets teams focus on people and purpose.Leading by Example: How leaders who serve others and stay close to real needs inspire lasting transformation.Timestamps:[00:00] Teaser[01:19] Welcoming Isaac Getz and Laurent Marbacher[02:21] How their partnership began[05:23] Challenging self-interest in business[09:22] Defining the caring company[12:12] Unconditional care in action[13:19] Care as core business, not philanthropy[16:00] The radical nature of unconditional care[18:00] Role of middle managers in care[20:08] Example: Eisai’s patient-centered shift[24:55] Removing barriers to care[27:54] Example: Handelsbanken’s loan refusals[34:43] Care during crisis: The Fruit Guys[38:10] How care drives loyalty and performance[43:38] Local...

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