Is empathy enough to make you a better leader—or can it sometimes backfire?In this episode of The Performance Quotient, host Will Lindstrom welcomes Todd White, executive coach and founder of ClearPeg, to explore why empathy in leadership often falls short and what it really takes to make it work.Todd introduces “the empathy equation,” a framework that blends understanding, feeling, caring, and doing. Each element can build a connection or create unintended consequences if leaders overuse it. Real empathy requires balancing those elements with resilience, accountability, and trust.Highlights Covered:The four components of empathy and their double-edged impact on leadershipWhy empathy without resilience creates dependency rather than growthHow “squinting with your ears” helps leaders listen more effectivelyThe role of trust, respect, care, and accountability in earning engagementWhy some leaders inspire teams to follow them into a burning building while others struggle to gain even basic buy-inTodd’s insights cut through the buzzwords and reveal why empathy alone isn’t enough—and how leaders can combine care with resilience to create clarity, direction, and lasting performance.Learn more about Todd’s work at ClearPeg.Seeking to align your leadership, culture, and capital goals - we'd love to hear from you. No sales talk - just a conversation about your challenges - book a call today.

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