Aspen Pumps – Delivering Innovative Customer Service with AI at Speed

The Packaged Pod
31/10/2024 21 min Episodio 11
Aspen Pumps – Delivering Innovative Customer Service with AI at Speed

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Episode Synopsis

Aspen Pumps, UK pump manufacturer was keen to maintain supplier of choice in the global HVAC engineer community. Hear directly from Jon Curtis, Group Business Systems Consultant from Aspen Pumps and Mark Wheeler, Head of Product at NTT Data on the experience and direct business outcomes of using the AI Call Agent Assistant, an SAP-Validated Partner Use Case from NTT Data. Tangible results delivered very quickly with a 3-minute faster resolution time, 100% enforced call to action for enquiries and x2 quicker onboarding for new agents.

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