The Federal Trade Commission recently sent a report to Congress detailing some of the tactics that dealership service centers and OEMs use to divert maintenance work to their shops.
We are NOLN are digging into the report for some reporting, but in the meantime, we've brought in an expert to talk about the main points. 
Joanna Johnson, policy advisor for the Automotive Oil Change Association (AOCA), has been working for years on issues that this report covers. In this episode, she talks about some of the tactics that OEMs use to direct service and how this report shines a light on issues that need to be addressed.
This is part one of a two-parter, so stay tuned next week for the follow-up!

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