Mike opens the show talking about calls from unknown random numbers trying to scam him. Today’s guest is Richard Blank. Mike introduces him, who is the chief executive officer for CCC, a call center in San Jose, Costa Rica. Richard and Mike discuss how Richard got into the call center profession. Richard talks about the difference between illegitimate call centers and legitimate call centers. This leads to Mike discussing the scammers that social media managers and virtual assistant’s come across. The conversation of how to detect scammers is approached. Next topic of conversation is about telemarketers, call centers off-shore and unethical companies. Torya asks Richard what his ‘big red is’ and what is his biggest frustration.Richard tells the audience where they can reach him at 888 271 6750 or [email protected]

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