In the latest episode of The New Horizons Foundation Podcast, host Eric Anderton is joined by Carmen Koo, President of Applied Air Conditioning, Inc., and Guy Gast, Senior Consultant with The Waldinger Corporation. This conversation focuses on how contractors can meet the needs of their customers through relationship-building through a robust dialogue between client and contractor. Take a moment to review the New Horizons Foundation's White Paper on improving customer service: https://www.newhorizonsfoundation.org/project/white-paper-a-new-era-of-customer-service-how-to-manage-customer-relationship/

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