At last year's Learning Technologies Awards, Mindtools and South Western Railway won Gold in the 'Best use of blended learning – commercial sector' category.  In this week's episode of The Mindtools L&D Podcast for 2025, Ross D and Claire are joined by Becky Eason, Leadership Delivery Manager at South Western Railway, to discuss:  The context in which the program was developed, and the problems it was designed to solve;  How we used focus groups, semi-structured interviews, and a valid and reliable behavioral survey to test assumptions and prove impact;  The results of the program and the changes we've made to it in response to evaluation of the pilot.  In 'What I Learned This Week', Claire gave her seal of approval to Wicked, Becky recommended the Netflix series La Palma, and Ross D wondered why he doesn't listen to the Song Exploder podcast more often.  For more from us, visit mindtools.com.   There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Dickie  Claire Gibson  Becky Eason 

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