About Vaishali Dialani Vaishali is a Senior CX Strategist at Konabos, ranking 11th in the Top customer experience Professionals 2023 globally and was recognised as CXPA’s emerging leader in 2022. She is a strategy-driven customer experience professional, recognised for creating human-centred design systems for complex digital products and leading marketing initiatives across diverse industries from advertising, education, manufacturing, education, healthcare and fintech.About this EpisodeIn this episode, we talk to Vaishali about her experiences as a CX strategist. She also shares great insights into human behaviour and how people can achieve success. Through the conversation, Vaishali also sheds light on how young minds can leverage their skills to make a difference in the world for the better!Quotes1:20 – I’m extremely passionate about finding problems through research and then solving them by designing human-centred experiences3:26 – UX is quite digital-focused, it’s more about designing the online experiences3:38 – What I love most about CX is the holistic end-to-end experience and approach that it takes in4:13 – No matter how much technology takes over, you still need that human touch and connection4:53 – Bringing your heart to the workplace is as important as bringing your mind5:32 – Simply listen, that will really help you to kick in your empathy skills and learn to put yourself in their shoes13:10 – Empathizing was a really big challenge for me13:52 – Celebrate yourself eventually as well once you get out of each challenging situation because it helps you and pushes you for the next one15:33 – Nothing is impossible as long as you put your heart and mind into it15:49 – I feel extremely grateful for these recognitions, so I hope to achieve many more and continue to inspire many more people like me16:39 – Fly with full faith17:48 – Shop in your craftUseful LinksInstagram:https://www.instagram.com/vaishalidialani/Twitter :https://twitter.com/VaishaliDialani LinkedIn: https://www.linkedin.com/in/vaishalidialaniThe Matrix Green Pill Podcast: https://thematrixgreenpill.com/Please review us: https://g.page/r/CS8IW35GvlraEAI/review The Matrix Green Pill Podcast: https://thematrixgreenpill.com/Please review us: https://g.page/r/CS8IW35GvlraEAI/review

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