This episode's interview is with Nicholas May, the General Manager of Customer Success & New Business Development at Asurion.Nicholas shares stories and advice based on his management experiences, including the importance of:Building bidirectional trustPutting yourself in the shoes of those who are on your team to understand where they are coming fromLearning from everyoneClearly communicating the mission, strategy, goals, and objectives and being honest with people about their role and how they fit inCharting your own courseHe answers the same questions as each podcast guest:How do your values impact your management philosophy?Who or what has had the most impact on your management style?What book has made the biggest impact on you?

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