9. Why Christie Clinic Sees an Empty Waiting Room as a Sign of Success

13/07/2020 21 min Temporada 2 Episodio 9

Listen "9. Why Christie Clinic Sees an Empty Waiting Room as a Sign of Success"

Episode Synopsis

Catalysis Healthcare Value Network member, Christie Clinic in Champaign, IL, used to see full waiting rooms as a sign of success, but the COVID-19 pandemic changed their perspective. They have put many process changes in place to limit exposure to the virus. Now their goal is to have empty waiting rooms as a way to keep patients and staff safe. In this episode Michelle Antonacci, Director of Clinical Services, shares about these changes, including their innovative Curbside care approach.