Send us a textImagine steering a colossal retail business, like the family-owned Giant Eagle, through the stormy seas of a global pandemic. Our guest, the remarkable Polly Flinn, takes us on that voyage. With her at the helm, they navigated treacherous waters by staying in tune with their customers, using real-time data from weekly polls. That data helped the team adjust their store and pharmacy tactics to provide leading edge services to their customers in a rapidly changing environment.And for a time, it appeared that Polly was part the TV show "Undercover Boss" as she worked alongside employees to keep stores open and customers happy. But this was reality, not a reality show.Polly Flinn now provides retail consultancy services through her aptly  named firm, Flinnstone Strategies. Find them at flinnstonestrategies.comWe'd love to hear from you. Email the show at [email protected].

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