In this episode of the Laravel Podcast, Matt talks with Feri Bartha, Laravel’s Director of Customer Success and Support. They explore the role of customer success, the proactive side of support, and what it takes to build a support team from the ground up. Feri shares perspectives on team metrics, knowledge management, and how AI is shaping the future of support. The conversation also dives into personalized customer care and the creative support initiatives happening at Laravel.Matt Stauffer on Twitter  Feri Bartha on LinkedIn  Laravel Twitter Laravel WebsiteTighten Website  Suggestion Box  ----- Editing and transcription sponsored by Tighten.

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