The KPI Podcast

Por: Abstrakt
Hosted by Greg Reffner, CEO & Founder of Abstrakt. Each episode we dive into a specific KPI with our guest. Learn about why that KPI is important, what results from different strategies and tactics, and what not to do when looking to improve those metrics.
29 episodios disponibles

Latest episodes of the podcast The KPI Podcast

Mostrando página 2 de 2

Balancing Safety & Operations with Aaron Slavin 28/02/2024
Customer Retention & Churn with Eric Sims 07/02/2024
There Is No "Good" KPI with Chris Crosby 08/11/2023
Service-Level Agreements (SLAs) with Rob Bayer 25/10/2023
Customer Lifetime Value with Sean Moss 11/10/2023
First Call Resolution with Tom Moskal 28/09/2023
Customer Satisfaction Score with John Hoyt 14/09/2023
First Contact Resolution with Amas Tenumah 24/08/2023
Net Promoter Score with John Walter 10/08/2023
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