In Episode 032 of The JDE Connection podcast, hosts Chandra and Paul join Susan A. Moore, CBAP, AAC, PMI-PBA, PMI-ACP from International Institute of Business Analysis (IIBA) on a crossover episode of the Business Analysis Live! podcast. They delve into the intricacies of eliciting business requirements from stakeholders, including understanding and managing stakeholder emotions, the importance of empathy, and exercising emotional intelligence in handling stakeholder frustrations. The hosts also stress the significance of present-focused requirement gathering, urging listeners to fully engage with their stakeholders to uncover their true needs without prematurely jumping to solutions. Likewise, they point out how stakeholders often present solutions rather than stating their actual requirements and the challenges it can create for business analysts when eliciting requirements effectively. Techniques such as asking detailed questions, observing workflows, and maintaining a supportive environment are recommended to understand implicit needs thoroughly. The conversation is enriched with real-world experiences, practical advice, and humorous anecdotes, making it an insightful listen for anyone involved in business analysis and enterprise software management. 00:48 Introducing the crossover episode on the Business Analyst Live! podcast  05:26 Crossover episode introductions  06:57 Senior business analyst, former accountant, technical expertise. 13:25 How Business Analysis Live! connects to The JDE Connection. 15:13 Why we say elicitation of requirements instead of gathering requirements?  19:09 Getting to the end goal? 22:06 Creating a safe space.   24:47 Emotion is a data point.  25:25 Emotional intelligence.  30:10 Trusting your instincts.  35:00 How does the business analysis job begin? 44:39 How to you handle touch/rude stakeholders? 47:23 Don’t take it personal but make it personal. 50:56 How do we translate implicit needs into explicit requirements? 58:53 How do you say ‘no’ in a nice way? Resources  Susan A. Moore, CBAP, AAC, PMI-PBA, PMI-ACP - LinkedIn International Institute of Business Analysis - https://www.iiba.org/ IIBA Podcasts  Business Analysis Live! Youtube Channel Business Analysis Live! LinkedIn If you have concerns or feedback on this episode or ideas for future episodes, please contact us at

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