The end of October was punctuated with a series of major cloud outages, first at AWS and then at Microsoft, bringing a wide range of websites and business applications offline.In the previous episode, we spoke about this in a reactive sense – the immediate customers impacted and the likely causes.But it's also important to break the problem down at a strategic and technical level. Just how do outages at this scale occur – and what’s it like as an insider, fighting to bring services back online?In this episode Rory speaks to James Kretchmar, SVP & CTO of the cloud technology division at Akamai Technologies, to get an insider’s perspective on cloud outages and how businesses can navigate these incidents.:Amazon Web Services outage live: Hundreds of apps including Slack, mobile carriers, banking services downThe AWS outage brought much of the web to its knees: Here's how it happened, who it affected, and how much it might costThe Microsoft Azure outage explained: What happened, who was impacted, and what can we learn from it?Australia internet banking outage blamed on DDoS mitigation serviceWhy the CrowdStrike outage was a wakeup call for developer teams

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