The Northern Territory Police Force has adopted a top-down change management strategy to oversee the delivery of technology and transformation programs, following setbacks during the rollout of its new core policing system.Commander of digital transformation and reform John Atkin led the effort to implement SerPro, the force’s long-overdue case management system, and modernise police operations across Australia’s most remote jurisdiction.This episode is brought to you by Logicalis and the iTnews State of Security 2025 report.

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