What Should Wells Fargo Do Now?

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
06/02/2018 11 min
What Should Wells Fargo Do Now?

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Episode Synopsis

Special Episode - Colin Shaw and Professor Ryan Hamilton discuss the recent $185 million fine placed on Wells Fargo by the Consumer Financial Protection Bureau, the largest such penalty the agency has issued. What should Wells Fargo do now? How will this impact the viability of the bank in the eyes of consumers? What should other organizations do to avoid a similar CX disaster? Find out in this special episode.  

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