How do we create Customer Loyalty?

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
03/02/2018 29 min Episodio 7
How do we create Customer Loyalty?

Listen "How do we create Customer Loyalty?"

Descargar episodio Ver en sitio original

Episode Synopsis

Colin Shaw and Professor Ryan Hamilton discuss the 'Peak end rule' and its effect on Customer Experience. The peak end rule is a psychological heuristic in which people judge an experience largely based on how they felt at its peak (i.e. its most intense point) and at its end, rather than based on the total sum or average of every moment of the experience.

More episodes of the podcast The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

Good Friction, Bad Friction: Why a Little Effort Makes Customers Care 22/11/2025
I Signed a 'Gag Order'. Here's What It Taught Me About Organizations 08/11/2025
The Thrill of the Chase: Why Anticipation Beats Ownership 11/10/2025
When Rebrands Go Wrong: Lessons for Customer Experience Leaders 10/10/2025
AI That Listens: Why Real-Time Feedback is the Future of Customer Experience 27/09/2025
Brand Archetypes: Straightjacket or Springboard for CX? 20/09/2025
Your Customers are Lazy... and Bored: How to Use That to Your Advantage 30/08/2025
Why Customer Satisfaction Hasn't Budged in 30 Years: Two new guest experts tell us why 16/08/2025
From Legacy to Loyalty: The Practical CX Playbook That Drives a 90 NPS 02/08/2025
How To Make AI Work in the Real World of CX 19/07/2025
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA