How Do I Evoke Customer Emotions?

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
25/08/2018 26 min
How Do I Evoke Customer Emotions?

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Episode Synopsis

Colin Shaw and Prof. Ryan Hamilton explore the study of customer emotions and how they influence customer experience and tendencies to buy. Explore the latest academic studies and how researchers have evoked specific emotions, what they mean, and how you can use them.

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