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How Customers Make Rules for Themselves

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
03/11/2018 27 min
How Customers Make Rules for Themselves

Listen "How Customers Make Rules for Themselves"

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Episode Synopsis

More episodes of the podcast The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

Good Friction, Bad Friction: Why a Little Effort Makes Customers Care 22/11/2025
I Signed a 'Gag Order'. Here's What It Taught Me About Organizations 08/11/2025
The Thrill of the Chase: Why Anticipation Beats Ownership 11/10/2025
When Rebrands Go Wrong: Lessons for Customer Experience Leaders 10/10/2025
AI That Listens: Why Real-Time Feedback is the Future of Customer Experience 27/09/2025
Brand Archetypes: Straightjacket or Springboard for CX? 20/09/2025
Your Customers are Lazy... and Bored: How to Use That to Your Advantage 30/08/2025
Why Customer Satisfaction Hasn't Budged in 30 Years: Two new guest experts tell us why 16/08/2025
From Legacy to Loyalty: The Practical CX Playbook That Drives a 90 NPS 02/08/2025
How To Make AI Work in the Real World of CX 19/07/2025
Ver todos los episodios
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