Steve Lagana has been in mortgage lending for  30 years now. For the last 10 of those years, Steve has served as President of First Home Mortgage. Under Steve’s tutelage, First Home has won prestigious awards such as Top Places to Work by The Baltimore Sun, Top 1% of Originators in the Country by Mortgage Executive Magazine, and Top Producing Lender in Maryland by the Maryland Department of Housing and Community Development. Steve began his career as a Loan Originator in 1990 where he won multiple top producer awards. He has served as the President of Maryland Mortgage Bankers and Brokers Association. Steve holds an Engineering degree from the University of Maryland and resides in Rockville, Maryland with his two kids, Joey and Angie. I’m here to tell you this guy flat-out cares about people to a degree that is well beyond the norm. From hiring LO’s with no mortgage background to ensuring that the emergency needs of his team members are abundantly met, I can tell you that Steve is one of the good guys and has been for a very long time. In this episode Jason and Steve discuss:Performing the three-step interview process.  Having a level of accountability for everyone in the company.Investing in yourselves as an industry by providing feedback and helping others to learn and grow. Adapting the way you do business to benefit the company and the customer.  Key Takeaways: Better listeners make better salespeople.Take the time to put together a good file; the better the file looks going in the better the outcome. Attitude reflects leadership: please and thank you are free...use them.  “As leaders, we want people that want a career, not just the next job.” - Steve Lagana Connect with Steve Lagana:LinkedIn: https://www.linkedin.com/in/steven-lagana-9bbb35152/Website: www.firsthome.comEmail: [email protected] Connect with Steve and Jason:LinkedIn: Jason or SteveWebsite: Rewire, Inc.: Transformed Thinking Email: [email protected]  Show notes by Podcastologist: Kristen BraunAudio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

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