In this episode of The Identity Heroes, Heather Flanagan — Principal at Spherical Cow Consulting — shares how her background in library science laid the foundation for a career simplifying complexity and shaping global identity standards.Heather takes us from her early days as a librarian-in-training to managing systems at Stanford and Duke, to becoming a key facilitator across W3C, IETF, and OpenID Foundation working groups. Along the way, she reveals how the skills of organizing, indexing, and communicating translate seamlessly into technology — and why non-coders play an essential role in driving progress in IAM.🎯 This conversation dives into:The parallels between library science and identity standardsHow simplifying complexity — the “spherical cow” way — makes hard problems solvableWhy non-coders, facilitators, and implementers matter in standards workThe challenge of delegation and digital legacy in the AI eraWhat mentorship and communication can teach us about collaboration✨ Key Themes & TakeawaysLibrary science and identity standards share the same DNA: structure, clarity, and organizationSimplification is a superpower in problem-solvingDiversity of skills strengthens technical communitiesDelegation and digital legacy remain key challenges in a digital-first worldMentorship and shared learning sustain the identity communityWhether you come from tech or the humanities, Heather’s story shows that identity needs every kind of mind — not just coders.🔗 Explore more Identity Heroes: https://www.strata.io/identityheroes🎙️ The views expressed in this episode are solely those of the guest and do not represent the opinions of their employer or family.

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